How long will it take for my items to arrive?

Transit time can vary based on several factors. Although we have flights arriving scheduled on Tuesdays and Fridays, circumstances can change at any given moment. Kindly contact the local office for more information.

Which items are prohibited?

All firearms, ammunitions, ALL camouflage clothing, cash, tear gas and pepper sprays are strictly prohibited from air forwarding. . Contact TDC Shipping Department for more information or see our Terms & Conditions for additional information.

Can I ship mail, catalogues, magazine and other similar printed subscriptions with your service?

Currently at this time we do not offer this service.

What items are considered HAZMAT?

Yes. Typical HAZMAT items included but not limited to perfume, nail polish, mouthwash, gels, aerosal sprays, hair products, shaving cream and other flammable substances. HAZMAT items attract an additional cost and would be held at the Miami hub until other items of similar nature is received to mitigate cost. Contact TDC Shipping Department for more information or see our Terms & Conditions for additional information.

Which days are flights scheduled to arrive?

Kindly see FAQ “How long will it take for my items to arrive?”.

What happens if my package arrived damaged?

Once a package is received damage on arrival (DOA), A claim can be submitted to TDC Shipping Department for processing. 

How long can my packaged be held at the local warehouse?

Although it is recommended items are to be collected immediately, we understand there are unforeseen circumstances that delay collect. Items would be stored up to 30 days before being eligible for auction. The customer can contact TDC Shipping Department for additional information.

Can I send a perishable item to the Miami Hub?

Due to the high risks associated with perishable cargo, we are unable to cater to this type of cargo.

How will I know my package is ready for collection?

Account holders will be notified of each packaged received via the registered email address. Another notification will be sent containing an invoice once all fees and customs charges are levied. You can track the status of your package by logging into your account via the online portal.

Can my packaged be delivered to my home?

Currently at this time we do not offer this service.

Where can my package be collected?

Packages can be collected from TDC Shipping Department located at CA Paul Industrial Site.

Can I consolidate my shipments?

Yes. We can consolidate cargo that arrive on the same flight for a fee.

Can I track my shipments?

Tracking can be done using our online portal via the secured login credentials.